Shipping & Return Policy
We ship worldwide. Shipping fee will depend on your package size, country you live and shipping method you choose. You can check this after selecting your favorite products on the website.
We offer Free Shipping in USA for orders over $95. We also offer Free Shipping in Canada for orders over $150 (Nova Scotia, Ontario, Prince Edward Island, Quebec, British Columbia, Manitoba, New Brunswick) and over $200 (Northwest Territories, Nunavut, Saskatchewan, Yukon, Alberta, New Foundland and Labrador).
Be aware that all shipments that are imported into any country outside USA may be subject to taxes, custom duties and fees by the destination country. The duty rate varies depending on the type of product and the country where it was manufactured. In any case, we have absolutely no control over these charges, we are not informed of these fees and can’t predict what they may be. Customer is responsible for settling all charges.
We do our best to have all packages shipped out of Ganxxet Atelier in 1 business day of your purchase and payment processing successfully.
The time it takes your package to get to you depends on the shipping method you choose at checkout.
Most of the time, our packages arrive on time with no delays but in some occasions a package can get lost in the mail, or arrive later than expected.
Please note that the package must be more than 15 days late prior to filing a claim with most of transport companies. If your package has been delayed and you do not have the package when expected, please contact us and we will try to get as much information as possible and file the claim when necessary.
Be aware that we are not responsible for errors made by the shipping carrier such us delays, additional fees and taxes or lost packages. We’re not responsible for any package being stolen off your doorstep or mailbox.
If you wish to return or exchange any product in your order, please send them back to us within 30 days of the shipping date. Be aware that small samples bundles cannot be returned.
Please email us to firstname.lastname@example.org to request a return and provide details. Include your order number along with a brief description of the nature of the exchange/return.
Shipping fees incurred to send back to us is the responsibility of the customer. Once the item is received, we will submit a refund for the cost of the product or ship at no extra cost the products for the exchange.
We aim to refund you as quickly as possible. Most refunds are processed within 1-5 days of return. All refunds are done using the same payment method used on the original transaction.